Delivery

 

   
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Delivery delay- Orders placed after 2pm on Monday 22nd October will not be sent until the 31st October. If this is a problem for you please do not place an order at this time. Thank you for your support and understanding whilst we have a much needed holiday.

Monday and Thursday are our main sending days

Your deliver explained:

For parcels over 2kg to  Zone 1&2, and over 10kg to other Zones

We are using UK Mail.

They offer a next day delivery service, with an hour window and the option of changing the delivery day and a safe place request, with very good tracking online.

The down side is they work on a VOLIMETRIC weight not an actual weight.

To keep delivery costs as low as we can we do offer delivery savings. Please see delivery page

.

If we manage to send your parcel for less than you have paid -we will refund the difference via a voucher off your next order.

If you look at your reference numbers on the delivery slip, the first is your order number, the second is your volumetric parcel size

 

Delivery charges are automatically calculated, on the basis of the weight of your entire order, during the check out.
 Most orders will be sent within 2 days of ordering, if we are away at a show this will be  extended - we will keep you informed. If you have any questions please contact us by email at dee@deemillen.co.uk or click here  (opens your email application in a new window) or telephone us on  07876522201

Special Offer for customers in Zone 1 & 2
Orders over £30 & below 25kg in weight only £5.00 delivered by courier.
                   Orders Over £45 & below 40kg in weight only £7.50* delivered by courier.                                              Orders Over £60 & below 55kg in weight only £10.00* delivered by courier.   

Orders over £50 & below 10kg in weight -

Delivered Free of charge*.
*excludes bulk orders,  large hutches/runs, & Rabbit 150 or anything over 4ft (120cm)

If ordering a lot of products it is Sometimes better to do this as two orders. A £100+ order weighing 20kg will cost £5, but if this is done as two £50 ordes-weighing under 10kg each the delivery is free.
   

We use UK Mail, Royalmail, My Hermes and I-post,  Send it now and Interparcel.  My Hermes offer a leave in a safe place option. Please add this in the comments box. For large hutches and items over 140cm- these come by special courier, this can take 3-10days, we will keep you informed.
Please included a mobile phone number to take advantage of:
* A notified by email/text
* If the delivery day is not convenient you can use the email to change the delivery date.
My Hermes parcels can be track here. This is a 2-5 day service. Please add a safe place to leave a parcel in the comments box.

Uk mail parcels can be tracked here

Small orders being sent by My Hermes -can be up-graded to  couriers for an additional fee. ( weekdays only) Please select at checkout.

Saturday deliveries are available to Zone 1 & 2.  A £15 surcharge applies-weight restriction applies.(this is what we get charged extra)

Orders placed over the weekend or on Bank holidays will not be sent the same day-as the couriers only collects  working days Monday-Friday.
Please see below for full details, terms and conditions.

Collections:  We have relocated to the Ashford area of Kent, if you are wishing to collected your order please check that this is possible first.
If you are not sure what Zone you are in or the delivery cost please either phone or email us. We are happy to help.
We will also do the best we can on the delivery cost.
Delivery Zones and Charges below.

Zone 1
England, Wales
The zone is made up of all postcodes not mentioned in Zones 2/3/4/5/6/7/8.
Zone 2
Parts of Scotland: AB10-16,AB21-25,AB30-36,AB39,DD1-11,DG,EH1-49,EH51-55,FK1-18,G1-9,G11-15,G20-23,G31-34,G40-46,G50-53,G57-84, KA1-30,KY1-16,KY99,ML1-12,PA1-19,PH1-14,TD.
The zone is made up of all postcodes above.

Zone 3
Scottish High lands includes postcodes:
AB37-38, AB41-56, FK19-21, IV1-28, IV30-39, IV52-54, IV63, KW1-14,PA21-33, PA34-40,PH15-26, PH30, PH31-41, PH49-50
Zone 4
Scilly isles, Scottish Islands includes postcodes:
HS1-9, IV40-51,IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, TR21-25,ZE1-3
Zone 5
Guernsey and Jersey. Post codes GY, JE.
Zone 6
Northern Ireland: BT
Zone 7
Isle of Wight. PO31-PO41
Zone 8
Isle of Man: IM 1--9
Collections.- BY APPOINTMENT ONLY.
Zone 1    weights and prices

Orders in Zone 1  Will  be delivered by Royal Mail, My Hermes or by Courier anywhere in the United Kingdom, excluding, Scotland, Scottish Highlands and Islands. The zone is made up of all postcodes not mentioned in Zones 2/ 3/4/5/6/7/8.
Insured up to £20 against loss or damage by Royalmail or £20-£100 by Courier. All parcels must be inspected on delivery for damage.

By My Hermes 2-5 day service.

This can be upgrade to go with a quicker Courier. Subject to stock levels.  Weekdays only. Please select at checkout.

 
Orders weighing between 0kg- .99kg                                   £3.00
Orders weighing between 1.kg-1.99kg                                 £4.50
 

Courier Service
24h-48hour See table for details

Special Offer:
Orders over £30 & below 25kg in  weight only £5.00

Small Parcels will be sent using a 2-5day service
Orders Over £45 & below 40kg in weight only £7.50.  Over £60 & below 55kg in weight only £10.00
Orders over £50 & below 10kg Delivered free of charge.

(Please contact us for more details)
If you are unsure please phone for assistance before ordering


Orders between 2kg-19.99kg                                              £7.00
Orders between 20kg-24.99kg                                            £7.50
Orders  between 25kg-29.99kg                                           £8.00

Orders  between 30kg-39.99kg                                           £10.00
Orders  between 40kg-49.99kg                                          £12.50


Orders between  50kg-54.99kg                                            £13.50
Orders  between 55kg-59.99kg                                            £15.00

Orders between  60kg-64.99kg                                            £20.00

Orders  between 65kg-69.99kg                                            £25.00                  

Orders over 70kg-POA

 


Zone 2     weights and prices

Orders in Zone 2 Will  be delivered by Royal Mail, My Hermes or by Courier anywhere in Parts of Scotland postcodes: AB10-16,AB21-25,AB30-36,AB39,DD1-11,DG,EH1-49,EH51-55,FK1-18,G1-9,G11-15,G20-23,G31-34,G40-46,G50-53,G57-84, KA1-30,KY1-16,KY99,ML1-12,PA1-19,PH1-14,TD.
The zone is made up of all postcodes above. the United Kingdom,excluding Highlands and Islands. The zone is made up of all postcodes not mentioned in Zones 3/4/5/6/7/8.
Insured up to £20 against loss or damage by Royalmail or £20-£100 by Courier.

By My Hermes 2-5 day service.

This can be upgrade to go with a quicker Couriers.

Subject to stock levels. Weekdays only.

Please select at checkout.

  
Orders weighing between  0kg- .99kg      £3.00
Orders weighing between  1kg- 1.99kg   £4.50     
 

Courier Service
24h-48hour See table for details

Special Offer:
Orders over £30 & below 20kg in  weight only £5.00*

Orders over £45 & below 30kg in weight only £7.50*
Orders Over £60 & below 55kg in weight only £10.00*
Orders over £50 & below 10kg Delivered free of charge.

Small Parcels under 2kg will be sent using a 2-5day service

 
Orders between 2kg-19.99kg:              £7.00                       
Orders between 20kg-24.99kg              £7.50
Orders  between 25kg-29.99kg             £8.00

Orders  between 30kg-39.99kg             £10.00

Orders between 40kg-49.99kg             £12.50
Orders between 45kg-49.99kg:            £13.50
Orders between 50kg-54.99kg             £15.00
Orders  between 55kg-59.99kg            £30.00
Orders between 60kg-64.99kg:           £35.00
 
(Please contact us for more details)
If you are unsure please phone for assistance before ordering
Zone 3   weights and prices

Orders in Zone 3 (Will delivered by Royal Mail or By Courier to Scottish High lands includes postcodes:
AB37-38,AB41-45,AB51-56,FK19-21,IV1-28, IV30-40, IV52-54, IV63, KW1-14,PA21-33, PA34-40, PH15-26, PH30, PH31-41, PH49-50.
Insured up to £20 against loss or damage by Royalmail or £20-£100 by Courier.

If we find a cheaper courier we will refund the differance


My Hermes- this is a 3-5 day service
See table for details: .

 

Orders weighing between 0kg -1.99kg:            £5.00

Orders weighing between 2kg -4.99kg:             £7.00

Orders weighing between 5kg -9.99kg:            £8.00
Orders weighing between 10kg- 14.99kg          £10.00
 
 

Courier Service
24h-72hour

See table for details 

.
Orders weighing between 15kg-19.99kg        £12.00
Orders weighing  between 20kg-24.99kg       £15.00
Orders  weighing between 25kg-29.99kg       £18.00
 
 
Orders over 30kg----------------------                   POA

(Please contact us for more details) If you are unsure please phone for assistance before ordering
Zone 4        weights and prices

Orders in Zone 4 (Will delivered by Royal Mail or By Courier: Scilly isles, Scottish Islands includes postcodes:
HS1-9, IV41-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44,TR21-25, ZE1-3
Insured up to £20 against loss or damage by Royalmail or £20- £100 by Courier
(Automatically calculated during the checkout process).


My Hermes:

this is a 3-5 day service          
£7.50 - £10.00
See table for details:

If we find a cheaper courier we will refund the differance.

Orders weighing between 00g -999g:              £5.50
Orders  weighing between 0kg -1.99kg:           £7.50
Orders  weighing between 2kg -4.99kg:           £8.50

Orders  weighing between 5kg -9.99kg:           £10.00
Courier Service                          
24h-72hour
see table for details
 
Orders weighing  between 10kg-19.99kg:   £20.00
Orders weighing  between 20kg-24.99kg:   £25.00
Orders over 25kg-POA (Please contact us for more details)
If you are unsure please phone for assistance before ordering
 
 
Zone 5   weights and prices

Orders in Zone 5
Will delivered by Royal Mail or Courier Point Couriers to Guernsey & Jersey. Postcodes GY, JE
(Automatically calculated during the checkout process) .

 
Royal mail
Signed For small parcel:

Orders between 0.00g-999g           £7.00

Orders between  1kg-1.99kg          £10.00

Courier Service
48h-72hour

If we find a cheaper courier we will refund the differance.
see table for details

If you are unsure please phone for assistance before ordering
Orders between 2kg -9.99kg            £15.50
Orders between 10kg-11.99kg          £17.25
Orders between 12kg-13.99kg         £19.00
Orders between14kg-15.99kg          £21.00
Orders between 16kg -17.99kg        £23.00
Orders between18kg-19.99kg          £25.00

Orders over 20kg-POA (Please contact us for more details)
Zone 6   weights and prices

Orders in Zone 6
Will delivered by Royal Mail or Couriers to Northern Ireland. Postcodes BT
(Automatically calculated during the checkout process) .

If we find a cheaper courier we will refund the differance.


By My Hermes 3-5 day service.            

 
Orders weighing between 1kg- 1.99kg               £5.00
Orders weighing between 2kg-4.99kg                £6.50
Orders weighing between 5kg-9.99kg                £ 7.50

Courier Service
48h-72hour See table for details        

 Orders be

Orders between10kg-19.99kg:                          £18.00
Orders between 20kg-24.99kg                          £20.00
Orders  between 25kg-29.99kg                         £25.00
 
Orders over 30kg-POA
(Please contact us for more details)
Zone 7    weights and prices

Orders in Zone 7
Will delivered by Royal Mail or Couriers to Isle of Wight. Postcodes PO31-41
(Automatically calculated during the checkout process) .

If we find a cheaper courier we will refund the differance.

By My Hermes 2-5 day service.

 
Orders weighing between 1kg- 1.99kg          £5.00
Orders weighing between 2kg-4.99kg           £6.50
Orders weighing between 5kg-9.99kg            £ 7.50

 

Courier Service
24h-48hour See table for details

 

Orders weighing  between 10kg-19.99kg:  £13.00

Orders weighing  between 20kg-24.99kg:   £15.00

Orders weighing between 24kg-29.99kg:   £20.00

Orders over 30kg-POA (Please contact us for more details)
Zone 8   weights and prices

Orders in Zone 8
Will delivered by Royal Mail or Couriers to Isle of Man. Postcodes IM1-9
(Automatically calculated during the checkout process) .

If we find a cheaper courier we will refund the differance.

Royal mail ~Signed for  small parcel:                   

By My Hermes 3-5 day service.

 

Orders weighing up to              .999g: ~£5.00

Orders weighing between 1kg- 1.99kg~ £7.50
Orders weighing between 2kg-4.99kg~  £8.50
Orders weighing between 5kg-9.99kg ~ £10.00

Courier Service
48-72hour See table for details

Orders between10kg-19.99kg:               £20.00

Orders between 20kg-24.99kg               £25.00

For orders over 25kg-please contact us
Collections.
Collections.
Free

Collections: Free. By appointment only-At least 2-4 days notice is required.  Collections are now from the TN23 and TN26 area. Please do not just turn up. We are an internet shop not a regular pop in/ drop by shop.
Orders that are collected incur no handling charge.

Please note: A fifty pence  handling fee is add to every order - this is to try and cover the increased expensive of processing card payments- rather than putting our prices up. Please do not blame me- please blame the Government for making it legally to add a surcharge to orders being paid for by credit cards and pay pal- which can cost up to 4% to process
Insurance

Your order is automatically fully insured up to £20 for items sent by Royal Mail, £20 by My Hermes, I-post-£25, £50 for items sent by Interparcel or DHL.
Breakages and Damaged Goods: You must examine the packages carefully and inspect items at the place and time of delivery for any damage before signing 'Received in Good Condition' because claims against the courier cannot be made later. Please see our full terms & conditions. Click here

If the parcel is damaged, or has been opened, you must write this on the receipt. If applicable you must retain the goods, for either collection or inspection by the courier. You must notify us of any shortages, faults, defects or of any other complaint immediately and in any case within 5 working days from receipt of goods. If you fail to do so we will deem that the items have been accepted, were as ordered and are in good working. Please notify us immediately by email at dee@deemillen.co.uk or click here or telephone us on  07876522201 , to inform us of the damage on receipt of the item and we will exchange it for you   or send you replacement parts, as quickly as possible or offer a refund or credit.  Providing  all our terms and conditions have been followed. All refunds will be made via a World pay or paypal. If we require the products to be returned to us, we will refund your agreed postage costs, by Worldpay or paypal, or arrange for collection at no cost to you. This does not affect your statutory rights.
Unclaimed Orders

If your order is returned, refused, undelivered or unclaimed due to customer refusal, customer negligence/absence, or due to a customer providing inaccurate address or delivery information we will attempt contact via telephone or email if provided in order to resend your items, an additional charge for postage and packing and an Admin Charge will be made.

Items sent by special courier will only have one delivery attempt, it is the customers responsibility to ensure someone is at the delivery address to receive it, on the day and time agreed. The item can be left with a neighbour or in a safe place as specified by the customer, however Dee Millen rabbit accessories will not be responsible if the item is lost or damaged once it has been left/delivered. Futher deliveries will incur charges.

We cannot accept responsibility for loss resulting from damage or late delivery by postal or courier services.
Tracking your Order

For orders sent by Royal Mail please click here to track your order (opens a Royal Mail web page in a pop up window)
For orders sent by Interparcel click here to track your order.  I-post: click here (opens a new window)
For Orders sent by My Hermes click here to trace your order. (Opens a new window)

For orders sent by Interparcel please click here to track your orders. (opens a Interparcel web page in a pop up window).

If you are un-sure about any aspect of our delivery charges,

please email or telephone us.
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