Delivery guide

 

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  Delivery explained For Zone 1 & 2 customers
 

Delivery charges are automatically calculated, on the basis of the weight of your entire order, to the right of the website is a delivery calculator - please selected your town from the drop down list. If you live in Maidstone then type in "M" this will take you to the towns beginning in that letter.

  Most orders are sent within a couple of days of receiving them, items coming from the manufactories will take up to 10 days. We do not deliver by courier on Saturdays.

Orders over £30 and below 20kg in weight are only  £5.00 delivered by courier

Orders Over £45 & below 30kg in weight only £7.50* delivered by courier.

Orders Over £60 and  below 50kg in weight only £10.00 delivered by next day courier.


Orders over £75 and below 20kg in weight are

Delivered Free* of charge.
*excludes large hutches/runs, & Rabbit  120 & 150

If ordering a lot of products it is Sometimes better to do this as two orders.

A £150+ order weighing  40kg will cost £10,

but if this is done as two £75 orders- weighing under 20kg each the delivery is free.

We are currently using several different courier for delivering our parcels.                        

Your deliver explained:

For parcels over 5kg to  Zone 1&2, and over 10kg to other Zones

We are using UK Mail.

They offer a next day delivery service, with an hour window and the option of changing the delivery day and a safe place request, with very good tracking online.

The down side is they work on a VOLIMETRIC weight not an actual weight. A standard parcel is a volumetric weight of 30kg- this is a only a 45x45x60cm size box – we can send two of this size for a cost to us of £8.50, for every volumetric kg over this- there is an additional charge of 30p to us. (We can only fit 2 jumbo hays into this size box.)

To keep delivery costs as low as we can we do offer delivery savings. Please see delivery page

Example: Two boxes

 57x52x49cm and 57x44x45cm =66kg in volumetric weight although the actual weight of this order was only 19kg. The customer paid £5 in delivery- we paid the other £3.50.

If you look at your reference numbers on the delivery slip, the first is your order number, the second is your volumetric parcel size.

If we manage to send your parcel for less than you have paid -we will refund the difference via a voucher off your next order.

 

, My Hermes for orders weighing between 0kg-5kg zone 1 & 2, 0kg-10kg  other zones - this is a 2-5 day service. We have given you the option to up-grade to a faster delivery at an additional cost. -zone 1& 2. (This excludes Saturday) We are trying to keep our delivery charges as low as possible on smaller orders. Please bear in mind we don't send parcels out every day if we all busy with the animals here or if we are away at a show. Please remember we are a very small hobby based business and the welfare of the rabbits comes before shipping orders.

We are using several different courier at the moment , we will advice on dispatch how we have sent your parcel. This will be a 1-2 day service depending on who we are using and what you have ordered.

Orders over £75 and under 15kg are sent free of charge using one of the above couriers depending on the order weight and size .

Example: Two boxes- 57x52x49cm and 57x44x45cm =66kg in volumetric weight although the actual weight of this order was only 19kg. The customer paid £5 in delivery- we paid the other £3.50. If you look at your reference numbers on the delivery slip, the first is your order number, the second is your volumetric parcel size.

Your deliver explained:

For parcels over 5kg to  Zone 1&2, and over 10kg to other Zones-We are using UK Mail.

They offer a next day delivery service, with an hour window and the option of changing the delivery day and a safe place request, with very good tracking online. The down side is they work on a VOLUMETRIC weight not an actual weight. A standard parcel is a volumetric weight of 30kg- this is only a 45x45x60cm size box – we can send two of this size for a cost to us of £8.50, for every volumetric kg over this- there is an additional charge of 30p to us. (We can only fit 2 jumbo hays into this size box.) To keep delivery costs as low as we can we do offer delivery savings.- PLEASE SEE ABOVE AND TAKE FULL ADVANTAGE OF THEM-to keep your delivery cost to a minimum. We will however refund delivery paid via vouchers off your next order, if we manage to pack your order into a standard parcel size.

 Bulky order over 25kg are normally sent using XDP,

These are the only couriers that will delivery heavy and big parcels.

This is a 2-3 day service A signature is required at the point of delivery.

If items are left safe at the requested of the customer- this is at their risk, any damaged that may be found  later can not be compensation for unless the damage has been noted at the point of delivery.

Our large hutches, runs, and cages. -We use a special courier- this can take 3-10 days to arrange, but guarantees the item arrives in one piece and on time to you. It can also be left safe.

If you are un-sure about any aspect of our delivery charges, please email or telephone us.

 

Zone 3-8 customer

Please click link below.

To see our full delivery options, prices and terms please click here.
 

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